Advanced Moving and Storage, Inc.

ZERO STARS!!!! *Scroll past the 5 star comments that are more than likely coming from the owner himself*

I find it disgusting that they try to bury actual reviews with fake ones to cover up the fact that the owner Jim runs a scam of a company.

To the staff that knows what is happening behind closed doors. I ask you have integrity and leave the company.

As for the movers or anyone looking to apply or currently work for this company I suggest you RUN the opposite way.

I pray Jim gets a wake up call soon.

Move size: 2 Bedroom Home Service cost: $2000

If ever the need arises I would highly recommend Tony and Pedro (workers) it did cost me more but I’d expected it. First, it was the Weds before Thanksgiving! These guys worked so hard to make sure I got out of my old place. They also had to come back the Friday after the holiday to finish everything up. They were professional, listened to my needs and really were a pleasure to work with. Tyler worked with me on time and it was and all around good experience where it could’ve been a nightmare. I firmly believe that the 3 workers I had Tony, Pedro and I unfortunately can’t remember the 3rd gentleman’s name but they are the cream of the crop. They should be the premier movers of this company!! Thank you so very much for everything ????

Move size: 4 Bedroom Home Service cost: $4300

The WORST company ever. They stole our items, broke others, held our things hostage unless we paid an additional 500 AFTER we had already paid an extra 300 upon completion of move into storage facility, and denied virtually every claim we made. Complete scam artists. Go check out their otger reviews. Complaints have been filed with ICC and Attorney General. They are extortionists who changed the bill of lading. Stay away. Use virtually ANY other company. This company is utterly unethical and unprofessional. Should be put out of business.

Move size: 3 Bedroom Home Service cost: $5000

This is the review I posted on Google. I'm posting it again, here, because I want as many people as possible to stay away and save themselves from the headache my girlfriend and I went through.

This has to be one of the worst experiences I've had with a company. Ever. Unprofessional. Bad customer service. I don't feel like I can say enough bad things about this company to warn people. If I could give them zero or negative stars, I would.

My girlfriend hired them for a long-distance move from Chicago to South Dakota. With a moving date set more than two months out (plenty of time for logistics and dispatch to get everything in order) the delivery was delayed almost 2 months.

Trying to contact our rep, Tyler, was a nightmare as he was either out of the office or just not willing to take our phone calls until we made it a point to follow up EVERY DAY until he responded to us. The reason for the delays? "Dispatch just couldn't get a truck scheduled for delivery."

This was AFTER they had 2 MONTHS to make sure dispatch COULD get a delivery at the requested time. Delivery was supposed to happen in June 2019. We finally got our stuff in August. Tyler then told us to file a delay of delivery claim.

So, we filed the delay of delivery claim. They told us they weren't responsible for any truck malfunctions and therefore would not be honoring our delay of delivery claim.

So..two months after we were supposed to get our stuff, the driver arrives (super nice guy, honestly the only decent person I dealt with while working with this company) and delivers our stuff.

It gets even worse. Not only were they two months late on the delivery, high-dollar items were damaged, moving totes had been obviously opened, and we didn't even receive all of the items.

This is the condition of the totes on the day everything was delivered:

https://youtu.be/O_341LTc0Ek

This company is a joke. Save yourself the headache and frustration and go with someone else.

Move size: 2 Bedroom Home Service cost: $3000

These 5-star reviews are either friends and family of the owners/workers, or they just had dramatically different experiences with the same nightmare company.

I’d sooner move myself than use Advanced Moving & Storage again.

Go somewhere else. Spend the extra money. Why?

1) NOT ON TIME: We scheduled Advanced Moving to start at 6am, and asked them about this start time prior to booking them because we were set to close on the sale of our home at 9am. THEY WERE NEARLY AN HOUR LATE, so our closing of the sale was postponed (and subsequently, the purchase was also postponed until later that day).

2) UNPROFESSIONAL: it was hot on the day of our move, so I didn’t mind the absence of masks; however, they also didn’t have gloves, packing tape, moving straps, or any of the other equipment ”typical” movers use. Moreover, they underestimated the size of trucks needed to pack our home, so we had to contact the attorney of the home we were purchasing, unload one of the trucks at the new home, and then go back to the home we were selling.

3) DAMAGED ITEMS: Awful. Our mattresses weren’t bagged. Not only did they drag our mattresses out on the lawn, they didn’t cover them while in the moving truck. Further, multiple items were damaged and Advanced insurance is a joke ($0.30/lb refund).

4) INEFFICIENT: We moved from a modest 1,400 sq ft 3 bedroom home to another home that was less than a mile away. Our move TOOK MORE THAN TEN HOURS!! We moved from the city 35 miles west in less time.

Bottom line: go somewhere else.

Move size: 3 Bedroom Home Service cost: $2100

I wish I would have seen the previous horrible reviews before hiring this shame of a company! Middle school students could have done a better job. The movers purposely broke and damaged many of my belongings! It is 5 months since the move and I am still finding damaged things! I moved the Wednesday before Thanksgiving 2020. It was a nightmare! Since Covid was in full pandemic mode they gave me a quite over the phone. When I received the email quote I called and told them the estimate was wrong and I had more belongings. The woman said not to worry about it that they would have a full size truck. She also guaranteed they would not be at my place before 1:00pm. I was closing on my condo that morning and was not sure how long it would take. The nightmare started when they arrived 10 minutes after I arrived home from the closing at 11:45AM! An hour and 15 minutes before agreed on. They told me they could wait till 1:00 but I had to pay extra for them to sit in the truck waiting to start. They said the time started the moment they pulled up. It was a very simple move. 70% of the move was boxes and sturdy storage bin and items already packed in the garage. I had moved 5 months prior after I sold my parents house. It was an easy move because 80% of the items were still packed the way they were delivered by the previous company. (I did not have many companies to choose from due to the pandemic). They knew there were 5 large items - a hutch with the china cabinet on top (2 pieces) handmade solid oak, solid oak table ( which was still taken apart and wrapped in moving pads from the previous move) with 6 chairs, a roll top desk, and a queen size canopy bed. I have moved 20 times prior and am almost a pro! They did not pack the largest and heaviest pieces of furniture first! They did not use ANY MOVIBG PADS! All of my furniture is wood furniture. It was drizzling and then started raining harder. I did not know they were putting my items outside the truck with them sitting in the rain. After 4 hours of moving which it was only a 2 bedroom 1.000 sqft place they told me they could not fit the 2 largests pieces of furniture in and I would have to pay them to come back on Friday to get them. That would mean paying another minimum of 3 hours to move just the china cabinet and table! After arguing with the crew chief and him calling me a f**king liar I called the company. I finally got a hold of the dispatcher and 10 minutes later he had told them they would have to repack them truck to fit it in. Like the other complaints the driver threatened not to deliver my belongings without giving them more money! After my nightmare 8 hour move I began to find damage and breakage. One of the dinning chairs which is handmade solid oak ($300 per chair), just “fell off” the truck. They tried to hide it for me by putting it in the garage when everything else was in the house. The leg was completely broken off! The last straw was today when I got my knee scooter and wheelchair out of the garage to prepare for surgery on my Achilles I discovered the broke the hand brake off the knee scooter and BENT my wheelchair! A piece of equipment I need to get around!!! I cannot sit in the chair. How the hell do you bend the frame of a solid steel wheelchair in a regular household move?!!! They have destroyed a $600 wheelchair that is a year old! The extent of my damage: 5 dining chairs with gouges out on the sides of the backs or cross bars, numerous scratches on the china cabinet, trim broken off wood cedar chest, 2 nightstands scratched and veneer broken off, scratched lingerie chest and broken veneer, 3 glass items shattered (box obviously dropped), destroyed queen size mattress (6 months old they folded it!!! The mattress developed a deep gully down the center within 2 weeks after the move), broken and scratched casing of solid wood electric fireplace, and who knows what else I’ll find! They obviously hire people who are not movers and will threaten to hold your items ransoms unless you come up with more money! My items were obviously damaged on PURPOSE!!! I did not bother submitting a claim through them for the damage because I knew they would find a way not to pay! Thank God my insurance covered some but I cannot continue to add new claims as I find more damaged items! Unfortunately, now I have to buy a new wheelchair! They damaged more items than all 20 previous moves combined! DO NOT USE UNLESS YOU WANT TO BE CHEATED AND HAVE ALL YOUR BELONGINGS DAMAGED OR DESTROYED!!!

Move size: 2 Bedroom Home Service cost: $2200

No matter how clear you are with their sales rep about what needs to be done, you will never know what you will be charged until they have all of your possessions locked up on their trucks. They lure you in with a lower price and then you are stuck. If the amount is much higher and doesn't make any sense, you are left with no recourse. If you ask to speak with someone in management, they tell you that management is "unavailable because they are in meetings." If you suggest that the new, higher amount should be discussed with management, they will hold all your possessions hostage in their locked warehouse until you agree to pay the ransom. In an effort to save money, I moved moved about 35% of the property in my home prior to Advanced arriving. Advanced Moving and Storage is demanding I pay 54% MORE than estimated for them to move 35% LESS than estimated. Despite claims of their movers being professionals, the crew didn't know basic moving techniques and practices. The Advanced Moving and Storage crew: (1) caused several thousand dollars of avoidable damage to not only my property but my home, (2) didn't use packing materials with the items they packed even though they charged me for them, (3) didn't label boxes even though they tell their customers to do so, (4) didn't keep screws necessary to assemble beds with the beds (one set I found on another floor in a ball of packing materials, unlabeled), (5) sent my son to McDonald's to pick up their lunch with cash covering less than half of the cost of the order. A second crew that came to my home to finish the job abandoned by the first crew asked me why the crew didn't do things like lift the backs off of chairs so they were easier to move, chairs that scratched my walls in the way they moved them. Advanced Moving and Storage sold me "repair or replacement" coverage for an extra $125 yet have not mentioned or conceded replacement to me directly and want to have my items repaired by someone who does shoddy, temporary repair work that doesn't look like anything close to what it did when Advanced gets their hands on it. As part of their scheme, other than the deposit, Advanced will only accept forms of payment where the consumer has no recourse - cash, money order or cashier's check. And since you don't have any idea how much it will be, their charges can vary so widely and you can't get cashier's checks or money orders 24/7/365, your own personal safety is put at risk as you have to keep thousands of dollars in cash at the ready or they will keep your property until you do.

Move size: 3 Bedroom Home Service cost: $3500